Terms of Service

Onymous is an AI answer engine visibility service for independent restaurants. These terms are the agreement between you and [ENTITY TO BE CONFIRMED], called “Onymous”, “we” or “us” below.

They cover our public website, the free check on the homepage, and the owner application you sign into. “You” means the person who creates the account. If you create an account for a restaurant you work for rather than own, you are telling us you have permission to act for that business.

Creating an account, or running the free check, means you accept these terms. If you do not accept them, do not use the service.

The Privacy Policy is part of this agreement. It describes every piece of data we hold and every company we hand data to.

Once a week, for each restaurant on your account, we do this:

• We ask a set of dining questions of AI assistants. Today that means Anthropic's Claude, running as more than one engine: some with web search turned on, one answering from memory alone. The exact roster is shown in your settings.
• We record, for each question and each assistant, whether your restaurant was named, in what position, which other restaurants were named, which sources the answer cited, and a short excerpt of the answer.
• We fetch your website from our servers and read its HTML: menu format, structured data, booking links, hours, name, phone and address.
• We turn those observations into findings. Each finding carries plain-language wording, the evidence behind it, and a recommended fix with instructions.
• We compose a weekly summary that ranks the few things worth doing, with the complete ranked list always available in the app.

The weekly summary always appears in the app. Email delivery of that summary is enabled per account as it rolls out, and where it is not yet enabled for you, the summary is still produced on the same schedule and waiting for you in the app.

For counsel: Email delivery is not implemented in the current build. The digest is composed and stored but nothing sends it. The sentence above is written to be true today and to stay true after the mailer ships. If marketing copy elsewhere promises a Monday email outright, that copy, not this clause, is the exposure.

We measure the assistants. We do not operate them, we have no relationship with them beyond paying for API access, and we cannot change what they say.

The plans, and what they cost per month in US dollars:

Multi-location is priced per location and starts at three locations. Prices exclude any sales or use tax, which is added where the law requires it.

Every new account starts with a free trial of 14 days with full access and no card required. When the trial ends, new scans stop and everything already found stays readable until you choose a plan.

Payment is by card, processed by Stripe. Your card number never reaches our servers and we never store it. We store the Stripe customer and subscription identifiers, your plan, its status and the end of the current period, which is what tells the product whether your account is paid.

Subscriptions renew automatically each month at the price in force when they renew, until you cancel. If we change the price of a plan you are already on, we will tell you before it applies to you, and you can cancel instead.

You can cancel at any time, from the billing page in the app. No phone call, no retention conversation.

Cancellation takes effect at the end of the billing period you have already paid for. You keep full access until that date, and you are not charged again after it.

We do not give prorated refunds for a partial month as a matter of course. In plain terms: if you cancel on day three of a month you have paid for, that month is not refunded, and you keep the service for the rest of it. If something went wrong on our side, write to us and we will make it right. This is our default policy, not a waiver of any refund right the law gives you where you live.

After cancellation we stop running new scans. Everything we changed or helped you change stays changed: those are your listings, your website and your accounts, not ours. Nothing is rolled back and nothing is held hostage.

You can ask us to delete your account and its data at any time, during or after a subscription. How to do that, and what we keep, is in the Privacy Policy.

This section is a promise from us to you, and it is the reason this product exists in the shape it does.

Onymous will never manufacture a mention of your restaurant.

Specifically, we do not and will not:

• Write, buy, trade for or arrange reviews, on any platform, for you or for anyone.
• Offer or accept anything of value in exchange for a review or a rating, including discounts, free food and prize draws.
• Post as you, or under any identity that is not plainly our own or plainly your business.
• Seed forum threads, social posts or comments designed to read as independent recommendations.
• Pay for placement in listicles, roundups, guides or directories that present themselves as editorial judgement.
• Generate pages, sites or sources whose purpose is to give an assistant something to cite.

Every recommendation Onymous makes is a correction to information your business already controls: your listings, your hours, your menu, your structured data, your photos, your website, and honest requests to real guests and real publications that are free to say no.

This is not a setting. There is no tier, no price and no support request that turns it on, and there is no code path in the product that would carry it out. If we ever changed this, it would be a new version of these terms with the change stated at the top of this page, and you would be free to cancel.

You agree not to:

• Ask us to do any of the things listed in section 5. We will refuse, and repeated requests are grounds for closing the account. That section binds both of us.
• Ask us to publish anything about your business that is not true, including hours you do not keep, attributes you do not offer, awards you did not receive or certifications you do not hold.
• Use the service for a business you neither own nor represent.
• Enter a website address that is not yours. Our audit fetches whatever you enter, from our servers, and using it to reach someone else's network is not something we will help with.
• Resell the service, bulk export it, scrape it, or use it to assemble a competing dataset or product.
• Work around the rate limits, spending caps, cooldowns and abuse controls, or try to break or overload the service.
• Share your sign-in with people outside your business, or use the service to hold data about anyone who has not agreed to it.
• Use the service for anything unlawful, or in a way that puts us or other customers at legal risk.

If you are not sure whether something crosses a line, ask us before you do it. We would rather answer the question than close the account.

On the Handled plan we make corrections on the accounts you connect and authorise. It matters that this is described exactly, so here is what the current build does and does not do.

• We do not have automated write access to Google, Apple, Yelp or any other listing provider. Nothing in this product writes to a third-party account by itself.
• Connecting an account in settings records your authorisation for us to work on it. A person at Onymous then makes the change using the access you provide, or drafts it for you to apply yourself.
• You choose, per account, whether we ask you first or go ahead. Either way we record what was changed and when, and that record is visible to you in the app.
• We make only changes that are factually correct and that you would be entitled to make yourself.
• You can withdraw authorisation at any time by disconnecting the account in settings or by emailing us. We stop.

You are responsible for the accuracy of what you tell us about your business, and for having the right to grant us access to any account you connect. If a platform suspends or penalises a listing because information you gave us was wrong, that is not something we can undo.

If we ever build genuine automated writes to a third-party platform, we will say so in the product before the first one runs, and we will not enable it on your account without your specific agreement.

For counsel: Worth a close read. This clause deliberately describes a manual, human-performed service, because the automated write path is modelled in the data but not implemented. Marketing describes Handled as “we apply corrections on connected accounts”, which is consistent with this, but the gap between the two readings is where a complaint would land.

When you give us your website address, our servers request that page and read its HTML. This is how the product knows your menu is a picture, or that your site carries no structured data, rather than guessing from what you typed.

• We identify ourselves in the request as OnymousBot, with a contact address.
• We read only what any public visitor could read. We do not sign in, submit forms or attempt to reach anything not publicly served.
• We follow at most three redirects, and we re-check every hop.
• We refuse addresses that resolve to private or internal networks.
• We cap how much we download and how long we wait.

By entering a website address you confirm you are entitled to have it fetched. If you would rather we did not, leave the website field empty. The rest of the product works without it, with fewer findings.

We cannot guarantee that any AI assistant will name your restaurant. Not on any plan, not after any fix, not ever.

We would rather say that plainly here than bury it. The reason is simple. The assistants are not ours. Their answers come from models we do not control, using an index we do not control, and the same question asked twice can produce two different answers. Providers change models, retrieval and ranking whenever they like, without notice and without explanation. A change that has nothing to do with you can move your restaurant up or down, and neither of us will be told why.

So, to be specific:

• Nothing in the product, on our website, in an email from us or in this agreement is a promise of a result. Not a mention, not a position, not a mention rate, not more covers, not more revenue.
• Our visibility score is our own measurement of our own question set. It is not an industry standard, it is not audited, and it is not comparable to any number produced by anyone else.
• We do not claim that any diner came to you from an assistant, and you should not assume it. Assistants send almost no traceable referral traffic. Where we show calls, direction requests or website visits next to visibility, those are correlated signals and we label them as such.
• Findings are derived from what we observed at the time we observed it. An observation can be wrong or go out of date. Where we cannot determine something we say so rather than guess.
• A scan can fail. When enough of a scan fails that the resulting numbers would mislead you, we mark it failed rather than publish a score we do not believe.

What we do promise is the work. We will ask the questions, read your site, tell you plainly what we found, rank what is worth doing, and never dress up a number to make the service look better than it is.

Your reports contain the names of other restaurants. This is worth explaining, because it is the part customers most often ask about.

Those names are there because an AI assistant said them, out loud, in an answer to a public question that anybody could ask. We asked “best breakfast in your city”, the assistant named five places, and we wrote down what it named. That is observed public output.

It is not scraped from anyone’s private systems, not bought from a data broker, and not taken from any other customer’s account. If a restaurant near you is also an Onymous customer, nothing from their account appears in yours and nothing from yours appears in theirs. The only reason their name would show up in your report is that an assistant recommended them when someone asked about your city.

The same is true in reverse. If an assistant names your restaurant in an answer, that name may appear in someone else’s report, for the same reason. Neither of us can prevent an assistant from answering a public question.

You keep everything of yours. Your business details, your website, your listings, your menu and anything you write stay yours. You give us permission to use them only to run the service for you, which includes sending your business name, city, state and related details to the AI providers named in the Privacy Policy as part of the questions we ask.

We keep the service. The software, the question sets, the findings library, the fix instructions, the scoring method and what we learn in aggregate about which sources tend to get cited are ours. You can use all of it while you are a customer. You may not copy it, resell it or use it to build a competing product.

We may describe general patterns in public, for example that menus published as images are a common cause of invisibility. We will not name your restaurant, quote your report or use you as a case study in anything public without your written permission.

We try to keep the service running and to complete a scan for every active account each week. We do not offer a formal uptime guarantee and there is no service credit scheme.

Scans can fail for reasons outside our control: a provider outage, a rate limit, a model that stops existing, a spending cap. When that happens we record the failure and try again rather than publishing a number built from half a question set.

We may change, add or remove features. If we remove something you rely on, we will say so in the app before it goes.

The service is provided as it is. To the maximum extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. In plain terms: we are not promising the product is perfect or that it will suit every restaurant.

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost customers, lost bookings or lost goodwill, even if it was warned they were possible. In plain terms: if an assistant stops naming you, or names you less often, we are not liable for the business you believe you lost, because we never controlled the assistant in the first place.

Our total liability to you for all claims, taken together, is capped at the greater of the amount you actually paid us in the twelve months before the claim arose, or one hundred US dollars.

None of this limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or anything else that cannot be limited by law where you live.

For counsel: The cap, the disclaimer of implied warranties and the consequential damages waiver all need checking against Maryland law and against consumer protection rules in the states where customers are likely to sign up. The AI non-determinism point in section 9 is the substantive basis for this clause and should survive review intact.

You agree to cover our reasonable costs, including legal fees, if a third party brings a claim against us because of: information about your business that you gave us and that was not true; a website address or account you authorised us to use but were not entitled to; or your use of the service in breach of these terms or of the law.

In plain terms: if we act on what you told us and that lands us in trouble, the cost of that trouble is yours, not ours. This does not apply to anything that was our own mistake.

You can close your account at any time. See section 4 for what happens to billing.

We can suspend or close an account that breaks these terms, that asks us to manufacture mentions, that does not pay, or that puts the service, us or other customers at risk. Where it is reasonable we will tell you first and give you a chance to put it right. Where the risk is immediate we may act first and explain afterwards.

If we close your account for a reason that is not your fault, we will refund the unused part of the period you paid for.

Sections 5, 9, 10, 11, 13, 14, 17 and 18 survive the end of this agreement, because they would be meaningless if they did not.

We can update these terms. For a change that materially affects your rights, we will post a notice in the app and at the top of this page at least fourteen days before it takes effect, and where email delivery is enabled for your account we will email you too.

If you keep using the service after a change takes effect, you accept it. If you do not want it, cancel before it applies. We will not apply a material change retroactively to a period you already paid for.

The date at the top of this page always says when the current version took effect.

This agreement is governed by the laws of the State of Maryland, USA, without regard to its conflict of law rules. Any dispute that has to go to court goes to the state or federal courts located in Maryland, and both of us consent to the jurisdiction of those courts.

Before either of us files anything, we agree to try to sort it out like adults. Email hello@useonymous.com with what went wrong and give us thirty days to fix it. Most of what reaches a lawyer in a business this size is a misunderstanding that a reply would have solved.

For counsel: No arbitration clause and no class action waiver are included, on purpose, because neither has been discussed with the founder. If either is wanted, it needs to be drafted properly and flagged prominently to the customer rather than buried here.

• If a court finds any part of this agreement unenforceable, that part is cut out and the rest still stands.
• If we do not enforce something straight away, we have not given up the right to enforce it later.
• You may not transfer this agreement to anyone else without our written agreement. We may transfer it if the business is sold, and we will tell you if that happens.
• These terms and the Privacy Policy are the whole agreement between us about the service, and they replace anything said before, including anything said on a sales call.
• Nothing here makes either of us the other's employee, partner or agent.
• We are not liable for failures caused by events genuinely outside our control, including provider outages, network failures and acts of government.

Email hello@useonymous.com. A person reads it. That is the same address for questions about this agreement, for billing problems, for data requests and for telling us we got something wrong.

Formal legal notices should go to that address and to [NOTICE ADDRESS] once the entity is confirmed.